b88 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the b88 platform's services. When you create an account on b88, make a deposit, play games, or contact us, you are considered to have agreed to the terms of this Policy. To learn the full terms of our services, please read the Terms and Conditions page.

b88 is committed to running a secure and transparent platform for users in Bangladesh. We believe that protecting the privacy of information is not just a legal obligation — it is our ethical responsibility to our users.

1 Types of Information Collected

Various types of information are collected when you create an account and use services on b88. These are listed below by category:

1.1 Identity Information

Full name and date of birth (for age verification — all users must be 21 years of age or older)
National ID card or passport number (for account verification purposes)
Current address
Email address and mobile number

1.2 Financial Information

Details of deposit and withdrawal transactions (via bKash, Nagad, Rocket, or bank transfer)
Last four digits of the mobile banking account number (the full number is not stored, for security purposes)
Transaction history and amounts

1.3 Technical Information

Device type, operating system, and browser information
IP address and session logs
Cookie and session data (see details below)
Time spent on the platform and navigation patterns

1.4 Gaming Activity Information

Game selection history, bet amounts, and results
Bonus activation and wagering records
VIP level and cashback program participation

2 How Information Is Collected

b88 collects user information in the following ways:

Direct Input: Information you provide through registration forms, the verification process, support chat, and email.
Automatic Collection: Technical information collected through cookies, pixel tags, and server logs while you use the platform.
Third-Party Verification: Trusted third-party services may be used to assist with identity verification and fraud prevention.
Payment Processors: Relevant information may be received from payment gateways when financial transactions are completed.

3 Purpose of Using Information

b88 uses collected information only for legitimate and specific purposes. These purposes are set out clearly below:

3.1 Account Management and Verification

Information is used to confirm your identity, verify your age (21+ confirmation), and keep your account secure. This ensures that every account belongs to a real and eligible person.

3.2 Service Delivery and Improvement

Information is used to process deposits, complete withdrawals, activate bonuses, and personalise the gaming experience. This information also helps identify and resolve technical issues on our platform.

3.3 Security and Fraud Prevention

Information is analysed to detect suspicious transactions, prevent the creation of multiple accounts, and ensure the overall security of the platform. b88 keeps user information secure through SSL encryption and other technical measures.

3.4 Support Communications

Your account and transaction information is used to provide accurate and prompt responses to support requests via live chat or email. b88's support team provides 24/7 service in both Bengali and English.

3.5 Responsible Gaming Programme

By reviewing gaming activity patterns, b88 can assist users in line with responsible gaming guidelines. Adhering to our Responsible Gaming Guidelines is a core commitment of b88.

4 Disclosure and Sharing with Third Parties

b88 does not sell users' personal information or transfer it to third parties for any commercial purpose. However, limited information may be shared in specific circumstances:

Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, or bank transfer service providers to complete transactions.
Identity Verification Services: Limited information may be shared with trusted verification organisations to confirm account verification.
Technology Service Providers: Technology partners who assist in operating the platform may access limited information under contractual confidentiality obligations.
Legal Authorities: Information may be provided pursuant to a court order or a lawful request from a law enforcement agency.
Fraud Prevention: Information may be provided to relevant authorities when necessary to detect financial fraud or unlawful activity.

Outside the circumstances listed above, user information will not be shared with third parties under any circumstances.

5 Cookies and Tracking Technologies

b88 uses various types of cookies to keep the platform running smoothly. Cookies are small text files stored in your browser that help improve your experience.

5.1 Types of Cookies

Essential Cookies: These cookies are essential for maintaining login sessions, ensuring security, and running core functions.
Functional Cookies: Used to remember language preferences, game selections, and personal settings.
Analytics Cookies: Anonymous data is collected to understand which parts of the platform are used most and to improve services.

5.2 Cookie Controls

You can manage cookies from your browser settings. Please note that disabling essential cookies may disrupt the normal functioning of the platform and cause login issues.

6 Data Security Measures

b88 follows industry-standard technical and organisational measures to protect user information:

SSL Encryption: Every connection to the platform is secured by SSL/TLS encryption, keeping data transmission safe.
Encrypted Database: All stored personal information is held in encrypted form.
Access Controls: Only authorised staff may access limited information as required for specific job functions.
Regular Security Audits: Regular audits are conducted to identify and address security vulnerabilities on the platform.
Two-Factor Authentication: OTP-based two-factor authentication is available for additional account security.

While b88 has put the highest security measures in place, no method on the internet is 100% secure. We continuously work to improve our security systems.

7 Data Retention Period

b88 retains user information for as long as necessary to provide services or to meet legal obligations.

Active Accounts: Information is retained for the entire period the account remains active.
Closed Accounts: Financial records and identity verification information may be retained for a specified period after an account is closed.
Transaction Records: Financial transaction information may be retained for an extended period in accordance with financial regulations.

Once the required retention period has ended, information is securely deleted or anonymised.

8 User Rights

As a b88 user, you have the following rights regarding your personal information:

8.1 Right to Access

You may at any time find out what information b88 holds about you and how it is being used.

8.2 Right to Correction

If any of your information is incorrect, you may request a correction. Information can be updated through account settings or via the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, this right may be limited where legal obligations or existing transactions are involved.

8.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Please contact the support team regarding this.

To exercise any of the above rights, contact b88's support team via live chat or email. We provide support in both Bengali and English, 24 hours a day.

9 Protection of Minors' Information

All services on b88 are for persons aged 21 years or older only. We never knowingly collect information from minors under any circumstances. If a person creates an account using false information and is later found to be a minor, the account will be closed immediately, all information will be deleted, and transactions will be cancelled.

b88 is committed to ensuring responsible gaming. Complete guidelines on this are available on our Responsible Gaming page.

10 International Data Transfers

b88's server infrastructure may be distributed internationally. If user information is processed or stored in another country, the data protection laws of that country may differ from those of Bangladesh.

For any international transfer, b88 ensures that the receiving party maintains adequate safeguards consistent with this Policy.

11 Policy Changes and Updates

b88 reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy, registered users will be notified by email or through a notification on the platform.

Continued use of the platform after an update will be taken as your acceptance of the revised Policy. We therefore recommend visiting this page regularly.

12 Contact and Complaints

If you have any questions, feedback, or complaints about this Privacy Policy, please contact b88's support team:

Live Chat: Connect directly to live chat from any page on the platform — 24/7 service.
Email: [email protected]

We try to resolve any privacy-related requests as quickly and completely as possible. Answers to common questions may also be found on our FAQ page.